Privacy Policy

Effective Date: January 9, 2025

At KeyReach CRM, your privacy and trust are our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our platform. We comply with Florida law, including the Florida Information Protection Act (FIPA), and strive to meet the highest standards of data security.

1. Information We Collect

1.1 Personal Information

We collect personal data when you interact with our platform, such as:

Name
Email address
Phone number
Payment information (e.g., credit card details)

1.2 Usage Data

Information automatically collected when you use our platform includes:

IP address
Browser type and version
Pages visited and time spent on the platform
Device information (e.g., operating system)

1.3 Lead and Property Data

When you use our lead and property management tools, we may collect and store:

Lead information (e.g., names, contact details, notes)
Property details (e.g., location, price, features, images)

1.4 Cookies and Tracking

We use cookies and similar technologies to:

Enhance user experience
Analyze website performance
Deliver targeted advertisements

You can manage cookie preferences through your browser settings.

2. How We Use Your Information

Your information is used to:

Deliver Services:
Ensure smooth functionality and provide core CRM tools.
Improve User Experience:
Analyze usage patterns and optimize platform features.
Secure Transactions:
Process payments and manage subscriptions securely.
Communicate:
Send updates, respond to inquiries, and provide support.
Comply with Legal Obligations:
Fulfill our duties under Florida law and applicable federal regulations.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share data in the following circumstances:

3.1 Service Providers

We partner with third-party providers (e.g., payment processors, cloud storage providers) to deliver essential services. These providers are contractually obligated to protect your data.

3.2 Legal Compliance

We may disclose your information to comply with Florida law, respond to subpoenas, or cooperate with law enforcement investigations.

3.3 Preventing Fraud and Hacking

To protect our platform and users, we may share information with cybersecurity experts or law enforcement when unauthorized access or hacking is detected.

4. Data Security and Protection

We take robust measures to safeguard your data against unauthorized access, hacking, and breaches:

Encryption:
All data is encrypted during transmission (HTTPS) and at rest.
Biometric Authentication:
Secure login options, including fingerprint and face recognition.
Access Controls:
User roles limit access to sensitive data.
Monitoring:
Regular audits and real-time threat detection ensure platform security.

Compliance with FIPA

As required by the Florida Information Protection Act, we will notify affected individuals and the Florida Department of Legal Affairs in the event of a data breach involving personal information.

5. Your Rights

5.1 Access and Update

You can review and update your account information through your profile settings.

5.2 Data Deletion

Request the deletion of your account and associated data by contacting us. Some data may be retained as required by law.

5.3 Opt-Out

Unsubscribe from marketing emails or adjust notification settings in your account.

6. Automatic Renewal and Subscription Management

Our subscriptions renew automatically (monthly or yearly). To avoid charges, cancel your subscription before the renewal date.

7-Day Free Trial

Cancel before the trial ends to avoid being charged for the next billing cycle.

7. Florida-Specific Rights

Residents of Florida are entitled to additional privacy rights under FIPA:

Data Breach Notification:
In the event of unauthorized access to your personal information, we will notify you within 30 days, as required by Florida law.
Transparency:
You may request details about how your information is stored and shared.

To exercise your rights, contact us at [Insert Contact Information].

8. Hacking and Cybersecurity

We take hacking and cybersecurity threats seriously. If we detect unauthorized access, phishing, or hacking attempts, we will:

Temporarily suspend affected accounts to prevent further breaches.
Notify affected users and law enforcement authorities immediately.
Implement enhanced security measures, including password resets and additional authentication layers.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or Florida law. Changes will be effective immediately upon posting, and the updated date will appear at the top of this page.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: support@keyreach.com
Phone: +1 (555) 123-4567
Mail: 123 Business Street, Miami, FL 33101